Refund policy

Returns

You have 30 days from the date you receive your order to request a return.

Defective or damaged cards (free)

If a card doesn't scan in your game, arrives damaged, or you received the wrong card, contact us within 30 days of delivery. We'll send a free replacement or give you a full refund, your choice. In most cases you won't need to send the card back. If we do need it back, we'll provide a prepaid return label at no cost to you.

Change-of-mind returns

Unused cards in their original sleeve can be returned within 30 days of delivery for a refund of the item price. The buyer pays return shipping for change-of-mind returns, and original shipping charges are not refunded.

How to start a return

Email villagercards@gmail.com or text (616) 383-9877 with your order number and what's wrong (a photo helps for damaged cards). Please contact us before mailing anything back; we'll reply with return instructions. Returns go to: Villager Cards, PO Box 375, Allendale, MI 49401, United States.

Refunds

Approved refunds are issued to your original payment method within 5 business days of approval (for defective cards) or of receiving your return (for change-of-mind returns). Your bank may take a few extra days to post it.

Exchanges

To swap a card for a different villager, return the original as a change-of-mind return and place a new order.